First author: ȚÎȚU Aurel Mihail (
Affiliation: Lucian Blaga University of Sibiu
Second author: OLTEANU Constantin-Dorin (
Affiliation: Polytechnic University of Bucharest, Faculty of Industrial Engineering and Robotics


The scientific paper proposes a pragmatic perspective of presenting some theoretical and practical aspects regarding a new approach within the studied organization, a process-based approach. The point of view submitted is a small part of the possibilities to implement the process-based approach. For an overview, I did a presentation of the organization in which I carry out my activity, the Sibiu County Directorate for the Registration of Persons, I showed the place and the role of the organization. Later, I explained the way, was organized and the activities that take place in the organization. An important aspect was the realization, in the organization, of personal analysis to make a new, process-based approach. Based on these processes we have made a current map of processes. A further direction of research is building a new process map following analysis to improve the processes within the studied public organization. Subsequently, we intend to execute the modeling of processes with a method that we will establish later.

Keywords: organization, management, process, process map

Pages: 66 - 79
Volume: 13
Issue: 2
Publication date: December, 2021

ȚÎȚU Aurel Mihail & OLTEANU Constantin-Dorin, 2021. "MANAGEMENT PROCESSES IN A PUBLIC ORGANIZATION PROVIDING SERVICES TO CITIZENS", Management of Sustainable Development, Lucian Blaga University of Sibiu, Faculty of Economic Sciences, vol. 13(2), pages 66-79, December. DOI: